If you receive the error Display order for a menu item appears more than once in DT_MENU_ITEM in Citrix, this is caused by a duplicate menu item entry in the system. This cannot be resolved by the user directly, and the support team needs to run a clean-up procedure in the background to fix it.
Raise a support case.
Reference the title of this article in your case: Display order for a menu item appears more than once in DT_MENU_ITEM.
Attach a screenshot of the error if possible.
đ¤ Tip: Including a screenshot of the error and the name of the affected menu item will help the support team resolve your case more quickly.
What happens next
Once your case is raised, the support team will run a clean-up procedure in the background. You do not need to take any further action. The team will contact you once the procedure is complete and the error has been resolved.
đ Note: Resolution time will vary depending on case volume. The support team will keep you updated via your case.
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