Citrix user accounts are managed by our IT team. To add a new user, reinstate an existing user, remove a user, or reallocate a Citrix licence, raise a support case so our team can coordinate the request on your behalf. You will need the full name and email address of the user before submitting your request.
Add or reinstate a user
Raise a support case with our team.
Include the following information in your case:
Whether the request is for a new user or an existing user.
The full name and email address of the user.
The access requirements needed for that user.
Reference the title of this article in your case.
Remove a user
To remove a user's Citrix access, raise a support case with our team and include the following information:
The full name and email address of the user to be removed.
đ Note: Removing a user frees up their Citrix licence, which can be reallocated to another user.
Citrix licence limits
There may be a limit to the number of Citrix accounts available to your organisation. If you have reached your limit, our team can request a reallocation of Citrix licences on your behalf. Raise a support case to get this started.