You can request a Citrix password reset or account unlock by raising a support case. Have your Citrix login name ready before you begin.
Raise a support case and reference this article in the subject line.
Include your Citrix login name so we can locate your account.
If you are raising the request on someone else's behalf, include their email address so we can send the new password directly to them.
We never share passwords over the phone or in a support case. We will send the new password by email to the person whose account has been reset.
đ¤ Tip: If your Citrix account is shared and locks regularly, turn off the automatic password-saving feature in all users' browsers. Make sure all users are told about password changes as soon as the new password is received.