If your mapped drivers or apps are not showing in Citrix after logging in, you can resolve this by detecting the Citrix Workspace app through your account settings. You need the Citrix Workspace app installed on your device before following these steps.
Log in to Citrix.
Click the cog icon in the top-right corner.
Click Account Settings.
Under the Citrix Workspace app section, click Change Citrix Workspace app.
Click Detect Citrix Workspace App.
Log out of Citrix, then log back in.
Your mapped drives and apps should now appear.
đ¤ Tip: If your drives still do not appear after logging back in, restart your device and repeat these steps.
If the issue continues
If your drives and apps are still not showing after completing the steps above, try the following:
Check that the Citrix Workspace app is installed on your device. If it is not installed, download and install it, then repeat the steps above.
Restart your device and log back in to Citrix.
Check your internet connection is stable before logging in.
After trying the above, raise a support ticket with your IT team. Include a screenshot of the Account Settings screen and importantley, a description of what you have already tried.