If your local drives are not visible within Citrix applications, follow the steps below. Try Step 1 first. If the issue continues, move on to Step 2.
Step 1: Clear your browser cache
Clearing your browser cache can resolve drive visibility issues in Citrix. The steps vary depending on your browser.
If you are using Microsoft Edge (our recommended browser):
Click Settings.
Click Privacy, search, and services.
Under Clear browsing data, click Choose what to clear.
Select your preferred time range, then click Clear now.
For other browsers, search clear browser cache followed by your browser name for instructions.
Step 2: Reset Citrix Workspace
If clearing your cache does not resolve the issue, reset Citrix Workspace:
Right-click the Citrix icon in the system tray (bottom-right of your screen).
Select Advanced Preferences.
Select Reset Citrix Workspace.
Open the Citrix app. When the Citrix Workspace – Security Warning dialog appears, select Permit all access.
⚠️ Important: You must select Permit all access when prompted. If you do not, your local drives will remain blocked.
If the issue continues
If your local drives are still not visible after completing both steps above, try the following:
Log out of Citrix completely, then log back in.
Restart your device and open Citrix again.
Raise a support ticket and include a screenshot of the Security Warning dialog and importantely include a description of what you have already tried.