HSC - Local Government

If you rejected all cookies during login, the Access Digital Assistant will not appear. Update your cookie preferences in Access Evo or clear your browser cache to restore it.

Rejecting all cookies during login removes access to the Access Digital Assistant. This affects live chat support and the ability to ask how-to questions directly within the product.

To restore the Access Digital Assistant, update your cookie preferences using one of the two methods below.

Update your cookie settings in Access Evo

Update your cookie preferences in Access Evo and restore the Access Digital Assistant.

Click My Settings, then click the cookie icon.

Enable the cookies, then click Save.

1. Log in to Access Evo.
2. Click your name in the top right.
3. Click My Settings, then click the cookie icon. 

4. Enable the cookies, then click Save.

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Clearing your browser cache will prompt you to reselect your cookie preferences when you next log in.

⚠️ Important: When prompted to select your cookie preferences, select 'Accept All' to restore the Access Digital Assistant.

Select your browser below to follow the steps.

<a href="https://support.google.com/chrome/answer/2392709" rel="nofollow noopener noreferrer" target="_blank">Clear browsing data in Chrome</a>

<a href="https://support.microsoft.com/en-gb/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge" rel="nofollow noopener noreferrer" target="_blank">Clear browsing data in Edge</a>

- <a href="https://support.google.com/chrome/answer/2392709" rel="nofollow noopener noreferrer" target="_blank">Clear browsing data in Chrome</a>
- <a href="https://support.microsoft.com/en-gb/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge" rel="nofollow noopener noreferrer" target="_blank">Clear browsing data in Edge</a>

In this article, we explain how to resolve the issue if you are unable to see the in-product Digital Assistant.

Unable to see the Access Digital Assistant

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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