Help & support
Find the right support resources for your needs.
By Neha and 2 others3 authors12 articles
- New support experience through the Access Digital AssistantFind out how the Access Digital Assistant in My Access Portal will replace the Support Portal for raising new cases.
- Unable to see the Access Digital AssistantIn this article, we explain how to resolve the issue if you are unable to see the in-product Digital Assistant.
- Getting support with Access Core+Use the Access Digital Assistant in the MyAccess Portal to get answers, troubleshoot issues, and raise support requests with the Access Core+ support team.
- Submit a product development ideaUse the Access Core+ ideas portal to submit product ideas, vote for suggestions from other users, and track the status of ideas you have raised.
- Customer Success Plans explainedUnderstand the level of support available to you for your products.
- MyAccess Portal overviewThe MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- Add colleagues to support interactionsYou can add other people from your organisation to your support interaction.
- Get entitlement supportWe explain how to request contacts to be added your support entitlements.
- Add and remove a user from the email contact listIn this article, we explain how you can go about adding or removing a user to the email contact list.
- PHP critical vulnerability October 2026Does Synergy, Core+ or Mosaic use PHP?
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