If you receive the following error when entering your logon credentials in Crystal Reports, the support team will need to investigate your database connection:
Logon Failed. Details: 08001:[SAP][ODBC Driver][SQL Anywhere]Database server not found [Database Vendor Code: -100]
This error indicates that Crystal Reports cannot reach the database server. This is typically caused by a network or ODBC configuration issue that requires investigation by the support team.
Please raise a case and reference this article.
Attach a screenshot of the error message.
đ¤ Tip: Including the full error text, the name of the report you were running, and your Crystal Reports version will help the support team resolve your case more quickly.
What happens next
Once your case is raised, the support team will investigate your database server connection and ODBC configuration. You do not need to take any further action. The team will contact you with an update via your case.
đ Note: Resolution time will vary depending on case volume. The support team will keep you updated throughout.