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Clearing an existing session results in an infinite loop on login attempts

In this article, it will explain how you can resolve your loop on login issues.

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Written by David Bayley-Hamilton
Updated over 4 months ago

⚠️Important: Any users experiencing this issue will need to clear their browser cache and history.

If you've recently had an upgrade, try clearing the past seven days, and if that does not help try clearing the entire cache and history. After clearing the cache, please close all browsers and try again.

To do so in our Microsoft Edge, our recommended browser, please follow the steps provided in this link.

If you're using another browser, you can generally find the cache in the browser settings. After clearing the cache, please close all browsers and try again.

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