# Core+ Help Centre

> Advice and answers from the Core+ team

## Help & support

- [Unable to see the Access Digital Assistant](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690071-unable-to-see-the-access-digital-assistant.md): In this article, we explain how to resolve the issue if you are unable to see the in-product Digital Assistant.
- [Changes to how you contact Local Government Support via the MyAccess Portal](https://help-accesscoreplus.theaccessgroup.com/en/articles/14819768-changes-to-how-you-contact-local-government-support-via-the-myaccess-portal.md): Upcoming changes to your Local Government support request experience.
- [Getting support with Access Core+](https://help-accesscoreplus.theaccessgroup.com/en/articles/15518412-getting-support-with-access-core.md): Use the Access Digital Assistant in the MyAccess Portal to get answers, troubleshoot issues, and raise support requests with the Access Core+ support team.
- [Submit a product development idea](https://help-accesscoreplus.theaccessgroup.com/en/articles/15518462-submit-a-product-development-idea.md): Use the Access Core+ ideas portal to submit product ideas, vote for suggestions from other users, and track the status of ideas you have raised.
- [Customer Success Plans explained](https://help-accesscoreplus.theaccessgroup.com/en/articles/15518504-customer-success-plans-explained.md): Understand the level of support available to you for your products.
- [MyAccess Portal overview](https://help-accesscoreplus.theaccessgroup.com/en/articles/15518538-myaccess-portal-overview.md): The MyAccess Portal is a unified, intuitive digital experience where you can manage your Access account.
- [Add colleagues to support interactions](https://help-accesscoreplus.theaccessgroup.com/en/articles/15518560-add-colleagues-to-support-interactions.md): You can add other people from your organisation to your support interaction.
- [Get entitlement support](https://help-accesscoreplus.theaccessgroup.com/en/articles/15532162-get-entitlement-support.md): We explain how to request contacts to be added your support entitlements.
- [Add and remove a user from the email contact list](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687569-add-and-remove-a-user-from-the-email-contact-list.md): In this article, we explain how you can go about adding or removing a user to the email contact list.
- [Register to the Customer Success Portal](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689732-register-to-the-customer-success-portal.md): This article explains how to register a user for the Customer Success Portal and when you need the super user role.
- [Customer Success Portal Password Reset](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689744-customer-success-portal-password-reset.md): This article contains brief information on how to reset your password.

## Access Evo

- [Share feedback with Feature Sentiment](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861717-share-feedback-with-feature-sentiment.md): What the Feature Sentiment prompt is and how to respond when it appears.

## Release Notes and Known Issues

- [Release Notes](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687422-release-notes.md): Release notes for all our great new features and improvements
- [Upgrade Rollout Schedule 26.1](https://help-accesscoreplus.theaccessgroup.com/en/articles/15053953-upgrade-rollout-schedule-26-1.md): We’re pleased to confirm that upgrade scheduling is now underway, with confirmed dates expected to be issued from next week.
- [Known issues](https://help-accesscoreplus.theaccessgroup.com/en/articles/15924310-known-issues.md): Issues we're currently aware of and working to resolve.

## Hosting, Infrastructure & Performance

- [Power BI reporting with Core+](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689194-power-bi-reporting-with-core.md): Power BI reporting can be connected to Core+ databases, but Power BI itself is not supported by Access. Find out what support is available and how to get help.
- [Allow multiple roles to bypass upgrade mode](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689219-allow-multiple-roles-to-bypass-upgrade-mode.md): This article explains how you can allow multiple roles to bypass the upgrade mode.
- [Downloads are blocked.](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689235-downloads-are-blocked.md): In this article, we outline the steps to enable the automatic downloading of multiple files.
- [Sybase EBF patch for externally hosted customers](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689276-sybase-ebf-patch-for-externally-hosted-customers.md): This article contains all the information needed for the Sybase EBF \(Electronic Bug Fix\) patch for external customers.
- [Crystal Assemblies patch for externally hosted customers](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689467-crystal-assemblies-patch-for-externally-hosted-customers.md): In this article, we explain how to patch the Crystal Assemblies for externally hosted customers.
- [Inactivity timeout](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689487-inactivity-timeout.md): This article displays information on the inactivity timeout.
- [Spell checker functionality](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687554-spell-checker-functionality.md): In this article, we explain what to do if you're unable to correct words withing Core+.
- [Citrix Password reset and account unlock](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689970-citrix-password-reset-and-account-unlock.md): In this article, we will explain how you can reset your Citrix password and unlock your account.
- [Remove a user's Citrix access](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689936-remove-a-user-s-citrix-access.md): In this article, we will explain what you will need to do to remove a user's Citrix access.
- [New Accounts and Old Accounts](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689922-new-accounts-and-old-accounts.md): This article explains what you will need to do and provide when submitting requests for new users and old users.
- [Add a new user to Citrix](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687578-add-a-new-user-to-citrix.md): This article explains how to add a new user to Citrix and how to do this
- [Citrix apps and drivers not linked](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689983-citrix-apps-and-drivers-not-linked.md): In this article, we will explain how you can link your apps and drivers within Citrix.
- [Citrix: I can't see my local drives within Citrix applications](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689986-citrix-i-can-t-see-my-local-drives-within-citrix-applications.md): In this article, it will explain how to resolve your issue when you can't see your local drives within the Citrix application.
- [Citrix SSL Error 4](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689932-citrix-ssl-error-4.md): This article will explain what to do when you receive the error: The Citrix SSL server you have selected is not accepting connections.
- [Citrix Error: 'Display order for a menu item appears more than once in DT\_MENU\_ITEM'](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689960-citrix-error-display-order-for-a-menu-item-appears-more-than-once-in-dt_menu_item.md): This article explains what to do when you're receiving this error.
- [Crystal Reports: Error: Logon Failed. Database server not found.](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689954-crystal-reports-error-logon-failed-database-server-not-found.md): In this article, contains information about the Error: Logon Failed. Database server not found.
- [Core+ Performance Issues](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687450-core-performance-issues.md): In this article, we shall advise on what information to give when reporting performance issues.
- [System is down](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687528-system-is-down.md): In this article, we explain what to do when experiencing issues with Core+ failing to load the page.
- [Cannot log following an upgrade](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687654-cannot-log-following-an-upgrade.md): This article will explain why you're getting an error when trying to log in during an upgrade.
- [Clearing an existing session results in an infinite loop on login attempts](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687546-clearing-an-existing-session-results-in-an-infinite-loop-on-login-attempts.md): In this article, it will explain how you can resolve your loop on login issues.

## Administration

- [User Account Authentication](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689751-user-account-authentication.md): In this article, we explain what you can do for each User Account Authentication.
- [Core+ Password reset](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689756-core-password-reset.md): In this article, we will explain how you can reset your password withing Core+.
- [Creating Core+ User Accounts](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689760-creating-core-user-accounts.md): In this article, it explains all steps on how to create user accounts within Core+.
- [Add access to the Report Manager application](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687657-add-access-to-the-report-manager-application.md): This article explains how to gain access to the Report Manager application.
- [Opening Reports](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689299-opening-reports.md): This article contains information on how to open reports and how to find the queue.
- [Report Schedule](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689589-report-schedule.md): This article explains how reports can be added to a schedule to be run at certain times.
- [Delete pre-set deletion criteria in Erase Delete](https://help-accesscoreplus.theaccessgroup.com/en/articles/15862074-delete-pre-set-deletion-criteria-in-erase-delete.md): How to delete previously created pre-set deletion criteria in the Erase Delete app.
- [About the Erase Delete tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921260-about-the-erase-delete-tool.md): Find out what the Erase Delete tool does and which processes are available to administrators.
- [Records to process in Erase Delete](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921262-records-to-process-in-erase-delete.md): Choose a process and load Young Person records for deletion, restoration, or erasure using the Erase Delete tool.
- [Selection criteria in the Erase Delete tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921264-selection-criteria-in-the-erase-delete-tool.md): Choose the top-level and module records to process, and save or load selection criteria in the Erase Delete tool.
- [Run a process in the Erase Delete tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921266-run-a-process-in-the-erase-delete-tool.md): Run your selected process against the records loaded in the Erase Delete tool, including deletion, erasure, and data retention processing.
- [Erase Delete logs](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921267-erase-delete-logs.md): Open and review the logs for every process run in the Erase Delete tool, including the date, reason, and audit trail.
- [Import a custom YPL file for the Erase/Delete Tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689213-import-a-custom-ypl-file-for-the-erase-delete-tool.md): This article explains how you can create a .ypl format to add young people to the Erase/Delete tool.
- [Erase delete tool not working](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689422-erase-delete-tool-not-working.md): This article explains what to do when the Erase delete tool is not working correctly.
- [Add access to Data Management Tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/14688109-add-access-to-data-management-tool.md): This article will explain how you can add access to the Data Management Tool.
- [About the Data Management tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921382-about-the-data-management-tool.md): Find out what the Data Management tool does and what you need before importing Young Person records.
- [Data Management: file import](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921385-data-management-file-import.md): Upload your import file and check its data at the start of the import wizard.
- [Data Management: Young Person import management](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921384-data-management-young-person-import-management.md): Start a new import, resume an incomplete one, and view your import history and files in the Data Management tool.
- [Data Management: import summary](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921392-data-management-import-summary.md): Start your import once matching and mapping are complete in the Data Management tool.
- [Data Management: field mapping](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921389-data-management-field-mapping.md): Map the fields in your import file to Core+ database fields, then validate them before continuing the import.
- [Query Tool not starting](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689480-query-tool-not-starting.md): This article contains information relating to the Query Tool not starting.
- [DBView tool overview](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935226-dbview-tool-overview.md): What DBView is, what you can do with it, and how to give a role access to it.
- [Export DBView data to XLSX or CSV](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935241-export-dbview-data-to-xlsx-or-csv.md): How to export all or selected DBView results from a table or query to a file, and where to find it afterwards.
- [Open DBView and view the database tables](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935229-open-dbview-and-view-the-database-tables.md): How to open DBView and move between the database tables and their links.
- [How to run SQL queries within DBView](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935240-how-to-run-sql-queries-within-dbview.md): How to run SELECT queries against the database and work with your results and query history.
- [View a table's structure in DBView](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935230-view-a-table-s-structure-in-dbview.md): How to view a table's columns, constraints, indexes, and referencing constraints, and how to order the data.
- [View and filter table data in DBView](https://help-accesscoreplus.theaccessgroup.com/en/articles/15935237-view-and-filter-table-data-in-dbview.md): How to view the records in a table, filter them, and save results to a bookmark.
- [Role Configuration](https://help-accesscoreplus.theaccessgroup.com/en/articles/15878248-role-configuration.md): The options you can configure for a Role on the Administration, Roles and Details tab, controlling what users assigned to the Role can see and do.
- [Configuration: System](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689198-configuration-system.md): This article provides instructions on how to modify configuration options to change the default behaviour of Core+.
- [Configuration Projects & Sessions](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689310-configuration-projects-sessions.md): This article will contain information on changing configuration settings.
- [Configuration Messaging Server](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689344-configuration-messaging-server.md): This article holds information on how to change the messaging server configuration.
- [Configuration Messages](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689361-configuration-messages.md): This article explains how you can change the message configuration options.
- [Configuration Young Person](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689369-configuration-young-person.md): Core+ Configuration: Young Person
- [Configuration Person](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689510-configuration-person.md): This article contains information on how to configure options to modify the default behaviours.
- [Configuration Entity](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689535-configuration-entity.md): This article will contain information on how to configure Entity.
- [Configuration YOT](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689574-configuration-yot.md): This article contains information on how to configure the YOT options to modify behaviours within Core+.
- [Configuration Reporting](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689607-configuration-reporting.md): This article contains information on how you can configure reporting.
- [Configuration Family](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689643-configuration-family.md): This article contains information on how to configure families.
- [Configuration YJS Victim](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689614-configuration-yjs-victim.md): This article contains information on how to configuration YJS Victims.
- [Configuration Drop-in Module](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689682-configuration-drop-in-module.md): This article contains information on how you can change Drop-in Module configuration options.
- [Configuration Query Tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689692-configuration-query-tool.md): This article contains information on how you can configure the Query Tool to modify behaviours.
- [Configuration Opportunities](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689705-configuration-opportunities.md): This article contains information on how you can modify the behaviour for configuration opportunities.
- [Email authentication with OAuth2 in Core+](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861778-email-authentication-with-oauth2-in-core.md): What OAuth2 email authentication offers and what to prepare before requesting setup.
- [Control allowed file types for multimedia uploads](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861800-control-allowed-file-types-for-multimedia-uploads.md): How to set which file types users can upload as multimedia attachments in Core+.
- [Add a new lookup value](https://help-accesscoreplus.theaccessgroup.com/en/articles/15934551-add-a-new-lookup-value.md): Steps to add a new lookup value so it becomes selectable in Core+.
- [Difference between count types and lookups](https://help-accesscoreplus.theaccessgroup.com/en/articles/15934593-difference-between-count-types-and-lookups.md): How count types and lookups differ, and how local values map to the required values.
- [Edit a lookup value](https://help-accesscoreplus.theaccessgroup.com/en/articles/15934831-edit-a-lookup-value.md): Steps to edit a lookup value, add a custom description, and change a lookup in a locked table.
- [Add a new count type](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687608-add-a-new-count-type.md): Steps to enter a new count type in Core+.
- [Retiring a lookup value](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689289-retiring-a-lookup-value.md): In this article, we will explain how you can retire a lookup value.
- [Examples of Unique Lookups](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689596-examples-of-unique-lookups.md): This article contains all information relating to the Unique Lookups.
- [Create a Not Known address type](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689586-create-a-not-known-address-type.md): In this article, it contains a brief step-by-step guidance on how to create a Not Known address type.
- [Cannot find a record that has been accidentally tilded](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689403-cannot-find-a-record-that-has-been-accidentally-tilded.md): This article explains what to do when you cannot find a record that has been accidentally tilded out.
- [Change page heading](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689417-change-page-heading.md): This article contains very few steps on how to change the page heading.
- [User Login Messages](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689561-user-login-messages.md): This article explains how you can set up User Login Messages.
- [App Page Admin](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689651-app-page-admin.md): This article contains information on what App Page Admin does.
- [Change an external hyperlink on home page](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689443-change-an-external-hyperlink-on-home-page.md): This article explains how to change an external hyperlink on the homepage.
- [Hide addresses on young persons basic details](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689429-hide-addresses-on-young-persons-basic-details.md): This article explains how to hide addresses on the YP basic details.
- [User Menu Admin](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689319-user-menu-admin.md): This article contains information for the User Menu Admin on how to make changes.
- [Menu items not appearing](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687663-menu-items-not-appearing.md): This article explains how you select the menu items that are not appearing.
- [Young Person Status Indicators](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689227-young-person-status-indicators.md): This article contains the information for each YP Status indicator.
- [Youth Justice and Young Person Activity History screen record types](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690174-youth-justice-and-young-person-activity-history-screen-record-types.md): This article contains information about the Youth Justice and Young Person Activity History.
- [Grid Designer](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689491-grid-designer.md): This article contains information for the Grid Designer.
- [Screen Designer overview](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921847-screen-designer-overview.md): What the Screen Designer does, how to access it, and the toolbar options available.
- [Add, move, and remove objects](https://help-accesscoreplus.theaccessgroup.com/en/articles/15921852-add-move-and-remove-objects.md): Steps to add, position, resize, and remove objects on a Core+ page in the Screen Designer.
- [Assigning Permissions to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689190-assigning-permissions-to-roles.md): In this article, we explain how you can assign permissions to roles.
- [Assign widgets to roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689255-assign-widgets-to-roles.md): In this article, we will explain how you can assign widgets to roles.
- [Assign Bookmark Menu Items to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689329-assign-bookmark-menu-items-to-roles.md): This article explains how you can add bookmark menu items to roles.
- [Assign Menus to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689385-assign-menus-to-roles.md): This article explains how to assign menus to roles.
- [Assigning Users to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689525-assigning-users-to-roles.md): This article contains information on how you can assign Users to Roles.
- [Assign Report Categories to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689556-assign-report-categories-to-roles.md): This article contains information and steps on how to assign report categories to roles.
- [Hiding Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689603-hiding-roles.md): This article contains information on how you can hide roles.
- [Assign Workflows to Roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689730-assign-workflows-to-roles.md): This article explains how you can assign workflows to roles within Core+.
- [Assign Dynamic Widgets to a Role](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689729-assign-dynamic-widgets-to-a-role.md): This article explains how you can assign dynamic widgets to a role.
- [Data protection and shielding YP records from users](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689174-data-protection-and-shielding-yp-records-from-users.md): In this article, we explain how to shield YP \(Young Person\) records from as many users as you need.
- [Create and shield data protection records](https://help-accesscoreplus.theaccessgroup.com/en/articles/14687592-create-and-shield-data-protection-records.md): In this article, we explain how to create and shield data protection records.
- [Youth justice and youth activity access lists](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690141-youth-justice-and-youth-activity-access-lists.md): In this article, we will explain how you can see the activity access lists.
- [Restricting Interventions on specific roles](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690184-restricting-interventions-on-specific-roles.md): This article explains how you can restrict interventions for specific roles.
- [Text replies are not summarised on the My Vision page](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689463-text-replies-are-not-summarised-on-the-my-vision-page.md): This article explains what to do when text replies are not summarised on the My Vision page.

## CCIS \(Client Case Information System\)

- [Marking a young person as deceased](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689796-marking-a-young-person-as-deceased.md): This article will explain how you can mark a young person as deceased.
- [Report on September Guarantee records](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689835-report-on-september-guarantee-records.md): In this article, we explain how to report on September Guarantee records.
- [September Guarantee information in the CCIS summary screen](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689841-september-guarantee-information-in-the-ccis-summary-screen.md): In this article, we have some information related to the September Guarantee in the CCIS summary screen.
- [Report on addresses](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689858-report-on-addresses.md): This article explains how you can record addresses in Core+.
- [Young Person incorrectly marked as Deceased](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689865-young-person-incorrectly-marked-as-deceased.md): In this article, we explain what to do when a YP has been incorrectly marked as deceased.
- [Destination activity code](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689876-destination-activity-code.md): This article contains information about the Destination activity codes.
- [Set up, record, and import RONI information](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861719-set-up-record-and-import-roni-information.md): Steps to add RONI fields to your screens, record scores over time, and import RONI data using the Data Management tool.
- [View all interventions in the scrollable list](https://help-accesscoreplus.theaccessgroup.com/en/articles/15862060-view-all-interventions-in-the-scrollable-list.md): How to use the Interventions \(Alt\) screen to review all of a young person's interventions in one continuous list.
- [SMS Message interventions and how they work](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689170-sms-message-interventions-and-how-they-work.md): In this article, we will explain how SMS \(Short Message Service\) message interventions work.
- [NCCIS: Errors encountered in Monthly Submission](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689992-nccis-errors-encountered-in-monthly-submission.md): In this article, we explain how to check for errors when you have uploaded your XML file to NCCIS \(National Client Caseload Information System\).
- [Marking a XML Submission Live](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689178-marking-a-xml-submission-live.md): In this article, we explain how you can mark your XML Submission as Live.
- [Run and Publish the CCIS MI](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689851-run-and-publish-the-ccis-mi.md): Steps to regenerate the CCIS MI, publish a submission, and generate the NCCIS XML file.
- [Move back positive destinations in the CCIS MI](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861988-move-back-positive-destinations-in-the-ccis-mi.md): How to move back positive destinations in the CCIS MI, and when the option is available.
- [MI is stuck on Queued](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689765-mi-is-stuck-on-queued.md): This article explains what to do when you're having the issue that the MI \(Management Information\) is stuck in queued.
- [Marking September Guarantee Cohort in CCIS MI](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689783-marking-september-guarantee-cohort-in-ccis-mi.md): Steps to mark the September Guarantee cohort using the Tools menu in the NCCIS MI data.
- [CCIS MI Error 257 - Review date is greater than the predicated end date](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689895-ccis-mi-error-257-review-date-is-greater-than-the-predicated-end-date.md): This article contains brief information about the CCIS Error 257.
- [CCIS MI Errors not showing, but errors are in XML](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689898-ccis-mi-errors-not-showing-but-errors-are-in-xml.md): In this article, it contains errors within CCIS that are not showing.
- [CCIS MI Error 232 - Field Currency Lapsed is N but Expiry Date is less than Period End Date](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689905-ccis-mi-error-232-field-currency-lapsed-is-n-but-expiry-date-is-less-than-period-end-date.md): This article contains information on why you are getting the MI Error 232.
- [CCIS MI Error 228 - Establishment Number does not contain a valid value](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689912-ccis-mi-error-228-establishment-number-does-not-contain-a-valid-value.md): This article contains information on the MI error 228 and how you can resolve it.
- [CCIS MI errors 44, 45 and 46 - name fields contain illegal characters](https://help-accesscoreplus.theaccessgroup.com/en/articles/15052883-ccis-mi-errors-44-45-and-46-name-fields-contain-illegal-characters.md): What to do if you see CCIS MI errors 44, 45 or 46, which are triggered when Given Name, Family Name, or Middle Name fields contain numbers or special characters.
- [Error: 'Establishment number does not contain a recognised value'](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689206-error-establishment-number-does-not-contain-a-recognised-value.md): This article explains what you can do if you are getting this error.
- [SEND Requirements](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689832-send-requirements.md): This article explains what to do when a YP \(Young Person\) is still appearing as SEND \(Special Educational Needs and Disabilities\) when it was removed the year before.
- [NCCIS Error 909 Resolution](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689997-nccis-error-909-resolution.md): In this article, we explain how to resolve Error 909.
- [Adding a new school to Core+](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689264-adding-a-new-school-to-core.md): In this article, there is a brief explanation on how to add a new school within Core+.
- [Record previous YPID](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689335-record-previous-ypid.md): This article explains how to record the previous YPID for a new young person using the Foreign System Links.
- [Request new ONS Postcode update](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690006-request-new-ons-postcode-update.md): In this article, it explains what to do when you want to request the new ONS Postcode data.
- [Add a missing postcode](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690010-add-a-missing-postcode.md): In this article, we explain how you can add missing postcodes to your system via Post Admin.
- [Filter, bookmark, and print a CCIS caseload](https://help-accesscoreplus.theaccessgroup.com/en/articles/15878414-filter-bookmark-and-print-a-ccis-caseload.md): Filter your caseload view, bookmark young people, and download a printable PDF using the Caseload Manager.
- [View CCIS caseloads](https://help-accesscoreplus.theaccessgroup.com/en/articles/15878409-view-ccis-caseloads.md): View your Common Client Information System \(CCIS\) caseloads and those assigned to other users in the Caseload Manager.
- [Create a CCIS caseload](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689847-create-a-ccis-caseload.md): In this article, we explain how you can create a CCIS caseload.
- [Referrals in the CCIS Caseload Manager](https://help-accesscoreplus.theaccessgroup.com/en/articles/15878413-referrals-in-the-ccis-caseload-manager.md): See young people referred to and by you, and move referrals to your current caseload using the Caseload Manager.
- [Add, remove, and reallocate young people on a CCIS caseload](https://help-accesscoreplus.theaccessgroup.com/en/articles/15878411-add-remove-and-reallocate-young-people-on-a-ccis-caseload.md): Change caseload membership from the Caseload Manager, without creating or deleting the caseload itself.
- [Delete a CCIS caseload](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689873-delete-a-ccis-caseload.md): This article explains how you can delete a CCIS caseload.

## YJS \(Youth Justice Service\)

- [YOT Case missing OYPID number](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690103-yot-case-missing-oypid-number.md): This article explains how to manually add an OYPID number to a YOT case that is missing one.
- [Unlinking YOT contacts from the intervention programme](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690133-unlinking-yot-contacts-from-the-intervention-programme.md): This article contains information on how you can unlink YOT contacts from an intervention programme.
- [How are OYPIDs generated](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690152-how-are-oypids-generated.md): This article gives a brief explanation of how OYPIDs are generated.
- [Recording immigration status](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690157-recording-immigration-status.md): This article has a brief step-by-step on how to record immigration status.
- [How to add an image to basic details and YJ case details](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689472-how-to-add-an-image-to-basic-details-and-yj-case-details.md): This article contains brief information on how to add images to basic details and the YJ case details.
- [View linked records and outcomes on the Offence screen](https://help-accesscoreplus.theaccessgroup.com/en/articles/15862037-view-linked-records-and-outcomes-on-the-offence-screen.md): See the records linked to an offence on the Offence screen, and what each record type shows.
- [Youth Justice ETE provision update](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690115-youth-justice-ete-provision-update.md): This article explains how to update the ETE Provision mapping for YJMIS and the KPIs.
- [Sanction type codes and descriptions](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690188-sanction-type-codes-and-descriptions.md): This article contains information about Sanction type codes and descriptions.
- [Record Outcome 23 and Youth Diversion Orders in Core+](https://help-accesscoreplus.theaccessgroup.com/en/articles/15052912-record-outcome-23-and-youth-diversion-orders-in-core.md): Current status and interim count type mappings for recording Outcome 23 and Youth Diversion Orders as Out of Court Resolutions \(OOCRs\) in Core+.
- [Youth Justice Count Types](https://help-accesscoreplus.theaccessgroup.com/en/articles/15943775-youth-justice-count-types.md): What count types are and why you need to add them so your youth justice information records and reports correctly.
- [Missing offence/offence code](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690098-missing-offence-offence-code.md): In this article, we will explain how to find or add missing offence/offence codes.
- [YOT count type descriptions and lookup values](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690095-yot-count-type-descriptions-and-lookup-values.md): Understand how Youth Offending Team \(YOT\) count type descriptions must be formatted in Core+ to prevent data submission errors, including spacing and hyphen requirements.
- [Merge YOT cases](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690108-merge-yot-cases.md): This article explains how you can merge YOT cases.
- [Deleting a link on an Intervention](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690125-deleting-a-link-on-an-intervention.md): In this article, we will explain how you can delete a link on an intervention.
- [Hide Address on YOT Module](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690177-hide-address-on-yot-module.md): This article explains how you can hide the address on a YOT Module.
- [Restore Outcome and linked Intervention](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690166-restore-outcome-and-linked-intervention.md): This article explains how you can restore outcomes and linked interventions.
- [Cannot open a new AssetPlus stage](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690212-cannot-open-a-new-assetplus-stage.md): In this article, we explain how you can open a new AssetPlus stage.
- [Send an Assessment Update in AssetPlus](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690216-send-an-assessment-update-in-assetplus.md): This article explains how to send an assessment update in AssetPlus.
- [AssetPlus Transfer was rejected](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690223-assetplus-transfer-was-rejected.md): This article explains what to do when your AssetPlus transfer has been rejected.
- [Inbound transfer error when accepting](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690226-inbound-transfer-error-when-accepting.md): In this article, we'll be able to explain what to do when you encounter an error while accepting an inbound transfer.
- [Referral order reports module not showing within AssetPlus](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690237-referral-order-reports-module-not-showing-within-assetplus.md): In this article, we explain what to do when the referral order reports module is not showing within AssetPlus.
- [AssetPlus: Pathways & Planning sign off criteria](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690242-assetplus-pathways-planning-sign-off-criteria.md): In this article, we have information relating to Pathways and Planning's sign-off criteria.
- [Where to find the AssetPlus schema version number](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690247-where-to-find-the-assetplus-schema-version-number.md): In this article, we explain how you can find the AssetPlus Schema number.
- [View previous sign-off messages for an AssetPlus stage](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690253-view-previous-sign-off-messages-for-an-assetplus-stage.md): In this article, we explain how you can view previous sign-off messages for an AssetPlus stage.
- [AssetPlus Alias Name population](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690260-assetplus-alias-name-population.md): This article contains information relating to the AssetPlus Alias Name population.
- [Solicitor section not populating in AssetPlus](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690269-solicitor-section-not-populating-in-assetplus.md): This article explains what you can do if the solicitor sections are not populating within AssetPlus.
- [Create a custom AssetPlus template](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690272-create-a-custom-assetplus-template.md): This article contains all the information on how you can create a custom AssetPlus template.
- [AssetPlus Validate Stage button is greyed out](https://help-accesscoreplus.theaccessgroup.com/en/articles/14688111-assetplus-validate-stage-button-is-greyed-out.md): This article explains what you can do when the AssetPlus validate stage button is greyed out.
- [AssetPlus Stage Types not appearing](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690137-assetplus-stage-types-not-appearing.md): This article shows the AssetPlus Types based on the case type on the YOT Case Details.
- [Notifications for an incoming AssetPlus transfer](https://help-accesscoreplus.theaccessgroup.com/en/articles/16902369-notifications-for-an-incoming-assetplus-transfer.md): Who receives an internal message when an AssetPlus transfer arrives, and when the notification appears.
- [YJMIS overview](https://help-accesscoreplus.theaccessgroup.com/en/articles/15923594-yjmis-overview.md): How to give a user access to the YJMIS and open it in the MI Administration tool.
- [YJMIS is not returning any ETE hours on the programme end data](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690015-yjmis-is-not-returning-any-ete-hours-on-the-programme-end-data.md): In this article, we'll let you know what to do when you're experiencing this issue.
- [Find the YPs in the YJMIS quarterly return](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690022-find-the-yps-in-the-yjmis-quarterly-return.md): This article contains brief steps on how to find YPs in the YJMIS quarterly return.
- [PDAT Labels not showing](https://help-accesscoreplus.theaccessgroup.com/en/articles/14689411-pdat-labels-not-showing.md): This article contains information for PDAT Labels that are not showing.
- [Add a UPIN to the P&D assessment](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690046-add-a-upin-to-the-p-d-assessment.md): This article will explain how you can add a UPIN to your P&D assessment.
- [Unable to accept or reject inbound updates](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690127-unable-to-accept-or-reject-inbound-updates.md): This article contains information on what you can do if you are experiencing this issue.
- [Email address on connectivity isn’t validated](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690160-email-address-on-connectivity-isn-t-validated.md): This article explains what to do when your email address on connectivity isn't validated.

## WEX \(Work Experience\)

- [WEX configuration overview](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690025-wex-configuration-overview.md): In this article, we explain how you can configure WEX.
- [Add new WEX batch matching letter template](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690034-add-new-wex-batch-matching-letter-template.md): This article tells you how to add a new WEX batch letter template.
- [Placement contact email in the WEX Portal](https://help-accesscoreplus.theaccessgroup.com/en/articles/15861766-placement-contact-email-in-the-wex-portal.md): What the placement contact email setting does and how to request a change.

## LG Viewer \(Local Government Viewer\)

- [LG Viewer: Blank screen when viewing external systems](https://help-accesscoreplus.theaccessgroup.com/en/articles/14690053-lg-viewer-blank-screen-when-viewing-external-systems.md): This article explains what to do when you get a blank screen when viewing external systems.

## LCCIS

- [Using the LCCIS Index Compare Tool](https://help-accesscoreplus.theaccessgroup.com/en/articles/15068352-using-the-lccis-index-compare-tool.md): Applies to: Core+ 26.1 Feature area: CCIS / LCCIS