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Placement contact email in the WEX Portal

What the placement contact email setting does and how to request a change.

Written by Erica

The WEX Portal can display the placement contact person's email address in the Job Description popup. This lets teachers and students contact the placement coordinator directly. You can choose who sees this information: teachers only, students only, or both.

⚠️ Important: This is a system-level setting that our support team manages on your behalf. It's not something you can change yourself.


Request a change

To turn this on, off, or change who can see the contact email, contact our support team and let them know which option you need:

  • Teacher: Teachers can see the contact email.

  • Student: Students can see the contact email.

  • Both: Teachers and students can see the contact email.

  • None: The contact email is not displayed.

When you contact support, you can quote the configuration setting Job:JobDescription:Display:ContactEmail to help them action your request quickly.

📌 Note: If this setting isn't configured, the contact email field won't appear in the Job Description.

Release reference: Core+ 26.1, item 1460734.

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